99pkr Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") is issued by 99pkr ("the Platform," "we," "us," or "our") and applies to all personal data collected from users and visitors of https://99pkr.app and any associated mobile or web-based services. This Policy should be read alongside the 99pkr Terms & Conditions, which govern the overall relationship between 99pkr and its registered users.

By registering a 99pkr account or continuing to use the platform after this Policy has been published, you acknowledge that you have read and understood how your personal data is processed as described herein. If you do not agree with this Policy, you must not use the 99pkr platform.

We are committed to processing personal data lawfully, fairly, and transparently. We collect only the data necessary to provide our services, fulfil our legal obligations, and protect the integrity of the 99pkr platform.

2. Data We Collect

99pkr collects personal data through several channels, including the registration process, ongoing use of the platform, customer support interactions, and automated technical means. The categories of data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and copies of government-issued identity documents (CNIC, passport) submitted during KYC verification;
• Contact Data: Pakistani mobile number (used for OTP, JazzCash/Easypaisa deposits, and communication), email address, and residential address;
• Account Data: Username, encrypted password, account balance history, login timestamps, and session data;
• Transaction Data: Records of all deposits (including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, UnionPay, and USDT TRC20 transactions), withdrawals, and PKR wallet activity;
• Gaming Activity Data: Bet history, game participation records, wagering patterns, and sports betting activity including cricket markets;
• Technical Data: IP address, device type, browser type and version, operating system, and approximate geographic location derived from IP;
• Communication Data: Records of live chat sessions, email correspondence, and support tickets submitted to the 99pkr support team.

3. How We Use Your Data

99pkr processes your personal data for the following purposes:

• Account management: To register, verify, and maintain your 99pkr account, including enforcing the one-account-per-user rule;
• Service delivery: To provide access to sports betting, casino games, live dealer tables, slots, and all other platform features;
• Payment processing: To facilitate PKR deposits and withdrawals via JazzCash, Easypaisa, and other supported payment methods, and to verify that payment methods belong to the registered account holder;
• Legal and regulatory compliance: To fulfil KYC/AML obligations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records required under applicable law;
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other prohibited conduct on the 99pkr platform;
• Responsible gaming: To monitor gaming activity and identify patterns indicative of problem gambling, and to facilitate the operation of responsible gaming tools including deposit limits and self-exclusion;
• Customer support: To respond to and resolve enquiries submitted via live chat or email, including queries about JazzCash deposits, withdrawal issues, and account access;
• Service improvement: To analyse aggregated usage patterns and platform performance to improve the 99pkr experience for Pakistani players.

4. Legal Basis for Processing

99pkr processes your personal data on the following legal grounds:

• Contractual necessity: Processing your identity, contact, account, and transaction data is necessary to perform the contract between you and 99pkr established by the Terms & Conditions;
• Legal obligation: KYC identity verification, AML record-keeping, and cooperation with lawful regulatory requests are required by applicable laws and regulations;
• Legitimate interests: Security monitoring, fraud detection, responsible gaming oversight, and platform analytics are conducted on the basis of 99pkr's legitimate interests in operating a safe and compliant platform;
• Consent: Where we send you optional marketing communications or use non-essential cookies, we rely on your freely given consent, which may be withdrawn at any time.

5. Payment Data

Given that the majority of 99pkr's Pakistani users transact via JazzCash and Easypaisa, we want to be particularly clear about how payment data is handled on the platform.

When you initiate a deposit or withdrawal via JazzCash or Easypaisa, 99pkr shares only the minimum necessary transactional data with those payment processors to complete the transaction. We do not store your full JazzCash or Easypaisa PIN or mobile wallet password. Your mobile number, which is inherently linked to your JazzCash/Easypaisa account, is stored as part of your 99pkr account profile and used to verify that withdrawals are directed to the correct account holder.

For bank transfer deposits (HBL, UBL, Meezan Bank, Bank Alfalah), transaction reference numbers and bank account details submitted for withdrawal verification are retained as part of your account's KYC and transaction record. For card payments (Visa, Mastercard, UnionPay), full card numbers are never stored on the 99pkr platform; payment processing is handled by certified PCI-DSS compliant third-party processors.

USDT TRC20 wallet addresses submitted for crypto withdrawals are stored as part of your account settings and transaction history. These addresses are not shared with third parties except as necessary to process the blockchain transaction.

6. KYC & Identity Verification

As part of its anti-money laundering and responsible gaming obligations, 99pkr requires all users to complete identity verification ("KYC") before processing their first withdrawal. KYC documents — including CNIC copies, passport scans, and proof of address — are stored securely in an encrypted document management system accessible only to trained 99pkr compliance staff.

KYC documents are retained for the duration of your account's active period and for a minimum of five (5) years following account closure, in accordance with applicable record-keeping obligations. After this retention period, documents are securely destroyed.

99pkr does not use KYC documents for any purpose other than identity verification, age verification, and compliance with anti-money laundering requirements. KYC documents are never shared with third parties for marketing, advertising, or commercial purposes.

7. Cookies & Tracking Technologies

The 99pkr platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. The categories of cookies we use include:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your 99pkr account and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking platform functionality;
• Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations;
• Analytics cookies: Collect anonymised data about page visits, session duration, and feature usage to help us improve the 99pkr platform. This data is aggregated and does not identify individual users;
• Security cookies: Used by our fraud detection systems to identify unusual login patterns or suspicious activity on your account.

You can manage non-essential cookie preferences through the cookie settings interface on the 99pkr platform. Disabling analytics or functional cookies will not prevent you from accessing the platform but may affect certain personalisation features.

8. Data Sharing & Third Parties

99pkr does not sell your personal data to third parties for commercial or marketing purposes. We share personal data only in the following circumstances and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and card and crypto processing partners receive only the transactional data necessary to process your specific deposit or withdrawal request;
• KYC and identity verification providers: Where we use third-party identity verification services to confirm the authenticity of your documents, the necessary data is shared under strict contractual data protection obligations;
• Game suppliers: Casino game providers may receive your user identifier and session data to serve games correctly. They do not receive your full personal details or payment information;
• Legal and regulatory authorities: We will disclose your personal data to law enforcement, regulatory bodies, or courts where required by applicable law or a valid legal order, and only to the extent legally required;
• Platform security providers: Fraud detection and cybersecurity services may process technical and behavioural data (IP addresses, device fingerprints) under confidentiality agreements with 99pkr.

Any third party with whom 99pkr shares personal data is required by contract to process that data only for the specified purpose, maintain appropriate security standards, and not re-share or sell the data to further parties.

9. Data Retention

99pkr retains personal data for as long as is necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. In general:

• Account data and transaction records are retained for the lifetime of the account and for a minimum of five (5) years following account closure;
• KYC documents are retained for a minimum of five (5) years after account closure;
• Support correspondence is retained for three (3) years;
• Technical logs (IP addresses, session logs) are retained for twelve (12) months unless required for longer periods in connection with an active investigation or legal matter.

At the end of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

10. Data Security

99pkr implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 99pkr platform;
• Encrypted storage of account passwords (passwords are never stored in plaintext);
• Two-factor authentication (2FA) available to all users as an additional account protection layer;
• Access controls limiting internal access to personal data to authorised personnel only, on a need-to-know basis;
• Regular security audits and penetration testing of platform infrastructure;
• Encrypted storage for KYC documents and sensitive identity data.

While 99pkr takes all reasonable precautions, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your account by using a strong, unique password and enabling 2FA.

11. Your Rights

Subject to applicable law and verification of your identity, you have the following rights with respect to your personal data held by 99pkr:

• Right of access: Request a copy of the personal data 99pkr holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where we no longer have a legal basis to retain it (note: retention obligations may prevent full deletion in some cases);
• Right to restriction: Request that we restrict processing of your data in certain circumstances;
• Right to portability: Request transfer of your personal data to another service provider in a machine-readable format where technically feasible;
• Right to object: Object to processing based on legitimate interests where your specific situation warrants it.

To exercise any of these rights, contact the 99pkr support team via the details provided in Section 14. We will respond to verifiable requests within thirty (30) days. We may request proof of identity before processing data access or deletion requests.

12. Children & Minors

The 99pkr platform is strictly prohibited to persons under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age. If we become aware that personal data has been collected from an underage individual, we will immediately close the associated account and securely delete all related data. Parents or guardians who believe their child may have accessed the 99pkr platform are encouraged to contact our support team immediately so that appropriate action can be taken.

13. Policy Amendments

99pkr reserves the right to amend this Privacy Policy at any time. When material changes are made, the updated Policy will be published on this page with a revised "last updated" date. For significant changes affecting your rights or how we use your data, we will provide advance notice via email or platform notification. Your continued use of 99pkr following any amendment constitutes your acceptance of the updated Policy.

14. Contact & Data Requests

For privacy-related enquiries, data access requests, or to report a suspected data breach involving your 99pkr account, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the 99pkr platform
• Languages: English and Urdu support available

Please mark any data-rights requests clearly (e.g., "Data Access Request" or "Erasure Request") so they can be routed to the appropriate team. You will receive an acknowledgement within 48 hours and a substantive response within 30 days.

This Privacy Policy was last reviewed and updated in June 2026. 99pkr holds all rights in respect of this Policy document.